Website & Online Ordering Terms and Conditions

These Terms govern use of jacksburgeruk.com and the online ordering service. By placing an order, you agree to these Terms and the Privacy Policy and Cookie Policy.

Jack’s Burger is a trading brand owned and licensed by Jack’s Burger Franchises Ltd (“Jack’s Burger”), a company registered in England and Wales. Company Registration Number: 15341721.

Jack’s Burger restaurants are operated through individual limited companies. Each branch is operated by the specific legal entity identified in the list of branch operators below.

The relevant operating company for your selected branch is the legal entity responsible for fulfilling your order, providing the relevant restaurant services and handling transactions associated with that branch, unless otherwise stated.

Individual Jack’s Burger branches may operate under the same management structure or under a franchise or other licensing arrangement with Jack’s Burger Franchises Ltd.

The use of the Jack’s Burger name, branding, menus, systems and related intellectual property by an individual branch does not mean that all Jack’s Burger branches are operated by the same legal entity.

When placing an order, customers should refer to the relevant Branch Information for the legal name of the company operating that location.

Orders are subject to branch availability, opening hours, service area, item availability and acceptance by the selected branch. An order is not guaranteed until it has been accepted by the relevant branch. We may contact you if there is an issue with your order or if an item is unavailable, items may be replaced with similar items to fulfill an order if required specially in Drinks or Dips.

Prices, delivery charges and applicable offers are displayed at the time of ordering. Prices and menus may vary between branches. Promotional offers may have additional terms, availability limits, participating-branch restrictions or expiry dates.

When is payment taken?

Payment for online orders is taken when the order is placed through our approved payment provider.

Most Jack’s Burger orders are for same-day collection or delivery. However, where the online ordering system allows customers to schedule an order for a future date or time, payment is taken at the time the scheduled order is placed.

This means that payment may be taken before the food is prepared or delivered where a customer chooses a future collection or delivery time.

Scheduled orders

Scheduled orders are subject to the availability and opening hours of the selected branch.

The available future dates and times will be shown to the customer during the ordering process. The customer will be informed of the applicable delivery or collection time before completing the order.

We do not operate a subscription or long-term advance-payment model for food orders.

If a scheduled order needs to be cancelled or changed, customers should contact the relevant branch as soon as possible. Refunds and cancellations are subject to our ordering and refund terms.

Delivery is available only within the relevant branch’s service area. Delivery times are estimates and may be affected by demand, traffic, weather and other circumstances outside our reasonable control. Customers must provide accurate contact and delivery information and be available to receive the order.

Collection orders should be collected from the selected branch within the stated or agreed collection period. Please contact the branch promptly if you cannot collect an order.

Menus and ingredients can change. Customers with food allergies or specific dietary requirements should contact the relevant branch before ordering and should not rely solely on information displayed online. Although we take reasonable precautions, our kitchens handle multiple ingredients and cannot guarantee that any product is completely free from traces of allergens.

Calories and energy information

Calorie and energy information is provided as a guide only and is calculated from standard recipes and ingredient data. Actual values may vary due to differences in preparation, ingredient substitution, portion size and suppliers. Some values are estimated using recognised food-composition data (CoFID) where exact supplier information was not available. Adults need around 2,000 kcal a day; requirements vary from person to person. If you have a food allergy or intolerance, please speak to a member of staff before ordering.

Food imagery

Food photographs displayed across our website depict actual dishes prepared in our kitchens, professionally presented for illustrative purposes. Final serving presentation may vary slightly.

Third-party trademarks

All third-party product names, brand names, and beverage logos (including but not limited to Coca-Cola, Pepsi, 7UP, Red Bull, Monster, Rubicon, and Fruit Shoot) are trademarks or registered trademarks of their respective owners. Use of these names, logos, and images is solely to identify the genuine packaged products available for sale on our menu and does not imply any affiliation, sponsorship, or endorsement.

Once an order has been accepted and preparation has started, cancellation may not be possible. If an order is incorrect, missing, damaged, unsuitable or there is another service issue, contact the relevant branch as soon as possible. Where appropriate, we may offer a replacement, refund or other remedy in accordance with applicable consumer law.

Promotions, discounts and Spice Club rewards may have specific eligibility, expiry, branch and redemption conditions. We may withdraw or amend a promotion where reasonably necessary, subject to rights already accrued and applicable law. Loyalty accounts must be used honestly and may not be transferred or commercially exploited unless expressly permitted.

We aim to keep the website and ordering service available and accurate but do not guarantee uninterrupted availability. We may suspend or change services for maintenance, security, operational or other legitimate reasons.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or statutory consumer rights. Subject to that, we are not responsible for losses that are not reasonably foreseeable or are outside our reasonable control.

These Terms are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply to you.